Identifying A Gas Leak

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Do I have a gas leak?

Smell: Natural gas is odorless, but Indiana Utilities adds Mercaptan, so you may smell rotten eggs? 

Sound: You may hear a blowing or hissing sound at or near a leak? 

Sight: Do you see bubbles in a wet or flooded area? Is there dead vegetation at the area?

 

If you smell, hear or see a possible leak what do you do??? Indoors

  • Exit the building as quickly and safely as possible on foot, DO NOT start any motor vehicles in the area.
  • DO NOT relight any pilot lights that may have gone out.
  • DO NOT turn off or on any lights, make any phone calls using cell or landline phones (if you notice the odor while on the phone DO NOT hang up)
  • DO NOT turn off or on any appliances as any of these can be an ignition source.
  • Do not use matches.
  • Go to a neighbor’s home and call Indiana Utilities Corporation at (812) 738-3235 or after hours (800)589-8142 or call 9-1-1 in the event of an emergency.
  • Please Do NOT RE-Enter the building until told the area is safe by an Indiana Utilities Corporation service technician

 

Outdoor

  • Shutdown & abandon any equipment being used in or near the area.
  • Avoid an open flame or other sources of ignition. DO NOT start any motor vehicles or electrical equipment.
  • Stay clear of the area until the fire department or Indiana Utilities Corporation technician says it is safe to return.
  • DO NOT attempt to operate any pipeline valves.
  • Call Indiana Utilities Corporation at (812) 738-3235 or after hours (800) 589-8142 or call 9-1-1 in the event of an emergency
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Beginning September 2026, Indiana Utilities Corporation will begin transitioning to Ulta Sonic meters. These meter change outs will begin September 1, 2026, and will take place during regular office hours Monday – Friday 8:30 AM to 4:30 PM.

If you are a current IUC customer and would like more information, please call our office at (812) 738-3235.